This policy covers consultation fees that patients pay online through MyCare (the Company Gateway). Fees paid at the clinic are handled by the clinic. Money paid to a clinic's own payment gateway is refunded by that clinic under its own policy.
The fee and the transaction charge
- The amount shown when you book is the full amount you pay. It includes a transaction charge of 5% of that amount. The rest is the doctor fee.
- The transaction charge is never added on top of the amount shown.
Cancelling or changing the date
- You cannot cancel a booking or change its date.
- Nothing is refunded if you do not come.
When the clinic cancels
- If the clinic cancels your appointment, the doctor is on leave, or a booking is released by the system, you get back the doctor fee less 5%.
- The transaction charge is not refunded.
How refunds are paid
- Refunds go back to the original payment method only.
- We start the refund as soon as the appointment is cancelled. Banks usually credit it within 5 to 7 working days.
- You get a notification when a refund starts, with the amount. If it has not arrived after 5 to 7 working days, write to us with your payment code.
Disputes and chargebacks
- Please contact us before raising a chargeback with your bank. Most problems are solved faster that way.
- If a chargeback is raised, we share with the bank the booking details, what was shown to you when you booked who cancelled and when, and the payment and refund history.
Contact
Storm Code, Tilkamanjhi, Bhagalpur, Bihar, India. Email mycare@stormcode.in. We answer within 2 working days.